Frequently Asked Questions

No — all sale purchases are final.

After placing your order, you'll have one hour to make any changes using the link in your order confirmation email. Once this window has passed, your order is locked and cannot be changed or cancelled.

Orders will begin shipping immediately. Our warehouses are prepped with stock and ready to work through the high volume. Please allow up to 7 days for all orders to be dispatched during this high volume period.

No, you will not be able to use any discount codes while the Community Sale is live.

This is our UK EXCLUSIVE Website shipping only to our UK based community.

Royal Mail EXPRESS to ship same day/next business day
£6

Royal Mail STANDARD to shop within 2-3 business days
FREE

Yes! Once your order has been dispatched, you will receive an email with a tracking link so you can follow your package's journey. If you experience any issues with tracking, please contact our customer support team here.

No! As we have a warehouse based within the UK that exclusively fulfils all of our UK based customer orders.

Yes! You can make changes to your order within 30 minutes of completing your purchase.

You can edit your order directly from:

• The confirmation page right after checkout, or
• The link in your order confirmation email.

After the 30-minute window has passed, your order will begin processing and we won’t be able to make any further changes.

Once an order has been marked as Delivered by the carrier, or if it is left at the delivery address unattended (e.g., porch, mailbox, front door, etc.) ownership of the package transfers to the customer upon confirmed delivery. We are not responsible for lost, stolen, or damaged packages. 

Our pieces are designed for a timeless, relaxed style fit. To find the perfect size for your specific measurements, please refer to our size guide, which provides detailed measurements, model height/weight and sizing plus fit recommendations for each product.

If you're unsure, please reach out to our SWEATS team, as we receive sizing questions every day, we are more than happy to assist!

To maintain the quality and longevity of your SWEATS COLLECTIVE essentials, we recommend:

• Washing in cold water with similar colours
• Using mild detergent and avoiding fabric softeners
• Air drying in a shaded area or tumble drying on low to preserve fabric integrity
• Avoiding bleach or harsh chemicals

Following these care tips will ensure your pieces stay in great condition.

SWEATS COLLECTIVE is more than just an essentials brand – we're about building timeless wardrobes that blend nostalgia with modern minimalism. Our pieces are designed for longevity, using high-quality fabrics and versatile silhouettes. Whilst product is amazing, community comes first. We strive to educate and grow alongside the community that has provided us with the opportunity to be our most authentic, creative selves.

Making sure that we evolve with the people who wear the brand is a priority at all times.

Join our fast growing community by following us on Instagram and TikTok, where we share the latest drops, styling inspiration, and behind-the-scenes content.

You can also subscribe to our newsletter for exclusive updates, special offers, and early access to ALL new releases.

We also open our Discord to the community for 24 hours, once every 3 months via our Instagram profile. Keep an eye on our socials for how to join where you get DIRECT access to talk with the team behind the brand, talk to like-minded people, access to exclusive releases & so much more.